Returns & Exchanges
At Power Plate, we stand behind the quality of our vibration technology and offer a 30-day satisfaction guarantee to ensure you achieve your peak performance goals. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges on all authentic equipment.
Initiate Your Request
Contact our dedicated customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.
Prepare the Equipment
Ensure the Power Plate unit and all accessories are securely packed in their original factory packaging to prevent damage during transit.
Ship to Service Center
Affix the provided shipping label or your own insured carrier label to the exterior of the box, clearly marking your RMA number on the package.
Inspection and Refund
Once our technicians verify the unit's condition, we will process your refund to the original payment method, typically within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing