Frequently Asked Questions
Everything you need to know about Power Plate performance and service.
How long does shipping take for heavy equipment?
Standard shipping for our vibration plates typically takes 5-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for Power Plate products?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a refund, subject to a restocking fee.
Do you offer professional installation services?
Yes, for our larger commercial models, we offer professional 'White Glove' delivery and assembly services to ensure your equipment is calibrated correctly for immediate use.
Is there a warranty included with my purchase?
All new Power Plate machines come with a limited manufacturer's warranty covering parts and labor. Duration varies by model, typically ranging from 1 to 3 years.
Can I finance my purchase?
We provide flexible financing options through our partners at checkout, allowing you to pay in monthly installments that fit your budget.
How do I maintain my vibration plate?
Maintenance is minimal. We recommend wiping down the surface with a non-abrasive damp cloth after each workout and checking the power cord periodically for any signs of wear.